How is this even possible in 2024? I realize Rochester isn’t exactly a major metropolis, but we’re in the middle of town! It’s not like they’re relying on Hughesnet or something.
Also, it’s not that they’re cheaping out on us either. The owners live upstairs. This is a duplex.
The things people will deal with to not talk to a human being. It has probably taken longer to post/respond in this thread than the time it would take to actually solve the problem.